| The Company History and Mission PC Mall Business Solutions is a division of IdeaMall, Inc., a publicly traded company (NASDAQ: MALL) that was founded in 1987 under the name Creative Computers, Inc. PC Mall is a leading high-volume direct marketer of a broad range of business computing solutions to small and medium-sized businesses, educational and government institutions, and individual consumers. We offer a broad selection of brand name products including computer hardware, software, peripheral products, consumer electronics, and related products and services. With an increasing focus on Internet and business-to-business customers, PC Mall deliver top quality products through our distinctive full-color direct response catalogs (PC Mall and MacMall), dedicated Inbound and Outbound sales executives, the Internet (PCMall.com, MacMall.com, eCOST.com, eLinux.com, ComputAbility.com, and CCIT.com Web sites), a direct sales force and a retail showroom. In an industry that can be known for its volatility, PC Mall has established a history of stability marked by growth and innovation in retailing, direct marketing and electronic commerce. We have an experienced core management team that provides outstanding leadership in sales, marketing and operations, working together with our staff of knowledgeable sales executives, customer service and technical support personnel, to serve you and your organization. We stand behind our mission to: [] Exceed customers' expectations-excellence by ensuring an outstanding shopping experience for every customer with every order [] Develop exceptional people-high expectations and great training results in high achievement [] Build innovative businesses-continually seeking new ways to service our customers [] Maximize shareholder value- continue building a stable, growth-oriented, profitable company The Products The Best Brands, the Biggest Selection With over 125,000 brand name products at competitive prices, PC Mall Business Solutions offers your organization a complete line of PC and Macintosh products, ranging from the latest Compaq, HP, IBM and Apple systems, to the newest Xerox printing solutions. When you call us, you are opening the door to an entire universe of computer products. [Please see Appendix A for our Complete Product Offering.] PC Mall is also an industry leader in product distribution, with strategic alliances with most major manufacturers and distributors, and a state-of-the-art full service 225,000 square foot distribution center strategically located next to the FedEx hub in Memphis, Tennessee. We are electronically linked with over 30 regional distributors and manufacturers that act as our Virtual Warehouses-these streamlined distribution operations combined with the use of cutting-edge technology enable timely execution of your orders. [] Daily access to over $8 billion in inventory means we can get you the products you need at the best possible price-it also ensures compatible alternatives and minimizes back-orders [] You can be confident in our knowledge of the latest products, upgrades, technologies and solutions given our strong partnerships with distributors and manufacturers [] Our long-standing relationship with FedEx works to your advantage-you have the ability to order products as late as 10 p.m. EST, in time for same-day shipping from our distribution center. [] The combination of PC Mall's own facility and Virtual Warehousing network means over 99% of your orders are shipped within an hour of placement The Internet e-Commerce PC Mall Business Solutions prides itself on the ability to adjust to the rapidly changing needs of our customers and introduce new and efficient cost-saving technologies. We have committed financial and human resources to the development of Virtual Warehouse links and an award-winning Web site (www.pcmall com), forming a complete electronic commerce transaction center. Client Access Pages Your Client Access Page (CAP) is a secure Web landing site that is tailored to your organization's specific purchasing needs, and serves as a centralized gateway from which you can gather pertinent information on quality products and services. An invaluable shopping resource, your CAP helps simplify your business purchases, saving time and money in a variety of ways. [] Visit your CAP any time to see your order history and current order status [] You decide which members of your staff will have CAP access and set their levels of permission to view prices and place orders [] Our Employee Purchase Program entitles your employees to the same corporate pricing and discounts you receive · Just build the order you are considering, and we will furnish a quote for your internal requisition process · Your CAP reflects your organization's pricing structure, including Volume Pricing Agreements and special pricing programs though manufacturers · Get hot links to manufacturers' Web sites which provide current product information · Choose from flexible payment methods-use an open account or credit card to place online orders E-Mail Advantage Newsletter As a subscriber to our E-Mail Advantage newsletter, you have the advantage of being the first to receive news of hot products, the latest products hitting the market, major price drops, money-saving deals and much more. Awards/ Honors Gomez.com Gomez.com, "The eCommerce Authority," reviews the "shoppability" of Web sites. Your organization is assured that the PC Mall site meets specific benchmarks established by the Gomez Internet Scorecards™ for the following categories: Customer Confidence, On-Site Resources, First Time Buyer and Overall Score. BizRate.com According to BizRate.com, the PC Mall site "maintains a strong overall customer rating, particularly for their prices, the quality of their selection, and the detail of their product information." Our online performance consistently achieves top gold star ratings for: Ease of Ordering, Product Selection, Price, On-Time Delivery, Customer Support, Product Representation, Privacy Policies, Shipping and Handling, and in the Overall Rating. BBBOnline The PC Mall site proudly displays the Better Business Bureau Online (BBBOnline) Reliability and Privacy seals. These assure you that we are a reputable company, and that we have made a commitment to high levels of privacy, ethical business practices and customer satisfaction-levels that are not required by many other seal programs. The Services Purchasing Services Leasing Services Working closely with one of the nation's premier equipment financing specialists, PC Mall offers a variety of leasing options. Leasing is a convenient purchasing alternative, enabling increased flexibility and providing attractive tax benefits for most businesses. · Fixed end-of-lease purchase options simplify important budgeting and forecasting objectives · Enjoy the ability to avoid budget timing constraints or administrative red tape · Bundle all current and future needs into one comprehensive leasing solution · Selectively upgrade key components or an entire system - Maintain cash in the bank and preserve lines of credit · Earn tax-deductions with lease payments that bank loans do not offer Software Licensing Licensing software gives you the legal right to install a single software application at multiple workstations without purchasing additional copies for each machine. Software licensing is a smart, cost-effective purchasing solution-saving up to 30% by paying only for license rights and avoiding the expense of additional disks, documentation and packaging. · Benefit from an immediate reduction in up-front purchasing costs · Reduce support costs due to standardization of software across your enterprise · Enjoy additional incentives, such as Competitive Upgrade Licenses and volume discounts · Simplify record keeping with a single agreement document that is electronically downloaded from the Internet · Avoid the hassle of an audit by ensuring compliance with software manufacturers' legal requirements Technical Services Custom Installation & Configuration PC Mall recognizes that an organization's computing needs are as individual as they are. Our custom integration and configuration center exists to offer your organization a total system solution. Pre-certified third party and proprietary products can be integrated and tested by our factory-trained technicians, thereby providing easier and more cost efficient installation. · Installation and testing of hardware peripherals in notebooks, desktops, and servers can be done yourself or by our certified technicians · Installation and configuration of proprietary and commercially published software images is available · Choose to have custom configurations or installations prior to delivery, or have them done on-site by our certified technicians Networking Services PC Mall's staff of highly trained certified engineers and support technicians is available to design, install and support your local and wide area networks (LAN and WAN). From initial assessment of your networking needs, to long-term maintenance and growth management, we equip you with a total solution and service approach to each network project. [Please see Appendix B for complete list of our Staff Certifications.] · Certification for all major network operating systems and most brands of computer hardware and software · Complete network design services to assist in planning and development of information system needs · Thin client support to simplify administration and enhance manageability by putting all applications on servers · Remote network management, optimized system availability and performance provided from our Network Control Center-or you can arrange to have the support brought on-site Repair Services PC Mall's uncompromising commitment to total customer satisfaction is exhibited by our dedication to responding quickly to service requests. In the event that you require repairs, our service people are able to provide expert maintenance in a timely manner. · You have the option of sending products to our warehouse in Memphis, TN or our retail facility in Santa Monica, CA, or choose to have repair and maintenance performed on-site · We maintain authorizations to perform repairs for Apple, Compaq, IBM and others [Please see Appendix B for a complete list of our Staff Certifications.] · Our service personnel are backed by an extensive parts inventory and rigorous, comprehensive training Technical Support PC Mall's team of professional and knowledgeable Account Executives handles all questions about product compatibility, suitability, and specifications for the various hardware and software products that we advertise. You can rely on our top-notch basic technical support. · Receive assistance with setup and use, troubleshooting and diagnostic of key components and software applications, plus basic network troubleshooting · All services performed by highly trained technical support staff Enhanced Service Programs PC Mall has partnered with Service Net to provide you with the fastest possible repair and replacement service by expert technicians. Service Net is a nationwide service network with thousands of service technicians across the United States that provides the convenience of fast on-site service. Best of all, services are fully transferable, even upon relocation or change in product ownership. · Extensive Service Network-You benefit from access to over 15,000 technicians nationwide, one of the largest networks available · All Brands Covered- Regardless of the computer or peripheral brand you purchase, we can cover it-choose from onsite, carry-in, or replacement coverage (Depot Service) · 24-Hour Protection-You will be assisted 24 hours per day, 7 days a week by our customer service representatives · Repair or Replace-Your product will be replaced with a similar item if damage is irreparable · Fully Underwritten and Insured-Service Net is fully underwritten by a major insurance group that is rated "A" by AM Best · "No Lemon" Guarantee! -We promise to replace your failed product/component after the fourth confirmed failure Additional Information Customer Service PC Mall's Account Executives are trained to serve customers with the utmost professionalism and courtesy in order to ensure that you are completely satisfied with your purchasing experience. In the event that they require extra assistance and resources, our highly responsive Customer Service department provides research and problem-solving expertise in order to maintain the best possible customer service. · Your purchasing, ordering, and product pricing and availability questions are handled with the highest level of care and service · We take the hassle out of important customer service issues by tracking orders, arranging returns, explaining warranties and doing what it takes to keep you as our valued customer Employee Training The emphasis on employee training at PC Mall truly separates us from others in the industry, and defines us as a customer-driven service organization. Our goal is to expand the knowledge of our Account Executives to better assist you as your business grows. To that end, our comprehensive and rigorous hands-on training covers topics such as product specifications, systems and network solutions, corporate protocol and leadership skills. In addition, IdeaMall University was created to provide ongoing education to our employees-supplying them the tools for growth and self-development so you can have faith in us. · Knowledge-your Account Executive has undergone an intense six-week Training Program designed to educate and prepare service-oriented professionals · Depth-- your Account Executive must attend an additional eight weeks of training on networking and server products · Commitment-your Account Executive will attend weekly training sessions to keep current with new products and emerging technologies · Growth-your Account Executive can attend IdeaMall University for proactive management and employee training for self-development, resulting in higher customer satisfaction Appendices Appendix A: Complete Product Offering Appendix B: Company Authorizations & Staff Certifications |
| Anne P. Sharp's ePortfolio |
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| Anne P. Sharp Hermosa Beach & San Francisco CA, USA Telephone ( 310) 600-9247 ( 415) 546-7022 |
| PC Mall Corporate Brochure: Tomorrow's Technology Solutions Today |
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